What Really Matters in a Janitorial Service? — QUALITY
Although the definition of “quality” varies, “Quality” is a perceptual, conditional and somewhat subjective attribute and may be understood differently by different people.
In the 1960’s the procurement directorates of NASA, the military and nuclear industries developed five aspects of quality in a business context.
1. Producing – providing something.
2. Checking – confirming that something has been done correctly.
3. Quality Control – controlling a process to ensure that the outcomes are predictable.
4. Quality Management – directing an organization so that it optimizes its performance through analysis and improvement.
5. Quality Assurance – obtaining confidence that a product or service will be satisfactory. (Normally performed by a purchaser)
Focusing on SERVICES, businesses hire outside services to perform specific tasks. Each service excels (hopefully) in its specific field of expertise. Each service professes to perform “QUALITY” service.
In the Janitorial SERVICE field, if the Service Provider THINKS they have provided a quality service and the Client does not, who’s opinion counts?
What really matters is if the CLIENT believes they are receiving the quality of service expected, doesn’t it?
How does the client identify the quality they seek? Client expectation determines what is “Quality” and what is not. The client’s building could be beautiful, but if, for some reason, they have an expectation and it’s not met….well…the quality of service performed is also not met.
So, what do we do about meeting EXPECTATIONS with QUALITY OF SERVICE?
Communication between the Service Provider and the Client is of utmost importance as to what they expect, written down and performed. Once performed, follow up is important to ensure understanding of the communication has been achieved. Delivering what is asked for…….meeting the expectation.
Managing quality really makes a difference in business success. It reflects that the Service Provider “means what they say and says what they mean”. It means keeping your word, promises, and commitments.
These are the essence of the Service Provider. It is reflected in the product and/or service delivered. To be true, the Service Provider must be very clear about what they are providing. Being clear must be detailed enough to assure that all parties have an understanding of what is expected so as to fulfill the expectation completely.
Clients may eventually forget how much a service charged to do the job, but they will remember the commitment and how well it was kept.
Sayyah’s Cleaning is a premier Janitorial Service provider in the Tampa Bay area. We have continued to excel and meet the expectations of our clients successfully for 30 years!
We keep you looking good!
For a FREE CONSULTATION and interview about YOUR EXPECTATIONS, contact Sayyah’s Cleaning in the Tampa Bay Area.
Call TODAY! 813 961 1445